After months of anticipation, dozens of Star Wars fans were vocally angry when the “Star Wars: The Last Jedi” began to roll with no sound at a Burbank theater Thursday night.
Several posts to social media show fuming fans standing in the lobby of the AMC Burbank 16, 125 Palm Ave., demanding management start the movie over again.
Star Wars at AMC Burbank had no sound. pic.twitter.com/aOxkvYJ3Hk
— Isaias Rodriguez (@ISA1AS3000) December 15, 2017
According to Twitter user, Isaias Rodriguez, theater management attempted to appease the angry fans by either moving them to another screening at the same theater — albeit not in the IMAX format — or to attend a screening of the much-anticipated film at another AMC theatre Friday.
Despite these options, many fans were not satisfied.
Excited for #StarWars until #AMC in Burbank, CA decided to play the film w/ no sound & wouldn't start it over. So for 20 minutes, no idea what they're talking about. Thanks, @AMCTheatres. Thanks, a lot.
— Michael Antonio (@MichaelAntonioZ) December 15, 2017
https://twitter.com/itsmybeezkneez/status/941581523173511170
@AMCTheatres wow opening night showing of Star Wars at AMC Burbank starts without sound for 10min and staff refuses to restart the film! Unbelievably poor customer service!
— Brock J. Stearn (@myanimator) December 15, 2017
https://twitter.com/TheEvanRussell/status/941609798784520192
Burbank 16- first 10 minutes of Jedi without dialog. They refused to restart the movie because it would throw off the schedule for the theater. Why not skip the 20 minutes of previews for the next screening then? Ruined it. Big let down. Almost started a riot. #yousuckamc
— Audrey Arrecis (@AudreyArrecis) December 15, 2017
Despite the problems, it appears the issue may have only been with the IMAX screening.
Theater 16 sounded great! That really sucks though. Sorry to hear.
— 🎥 Adam Hlaváč 💿 (@adamhlavac) December 15, 2017
The disturbance became so tense, there were reports police were called to the theater.
ALERT: Burbank police have been called to the AMC Theaters for a large crowd of people mad that the sound failed in their theater.
You think you have it bad waiting in those long concession stands…
— myBurbank News (@myBurbankNEWS) December 15, 2017
